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Trouble shooting problems
While it would be unreasonable to expect no problems
whatsoever (computers and the Internet being what they
are), hosting problems should be few, far between, and
of very short duration. Unfortunately, once your site
is located on a server, quick and easy remedies are
often difficult to come by. However, as in dealing with
any incompetence or negligence, I strongly urge you
to make as much noise as possible.
Contact the hosting service immediatly
Ask for a time frame in which you can expect the
remedy to be effective. Take notes of who you talk to
and when. If the solution or time frame is not reasonable
or simply doesn't happen, escalate the complaint to
a supervisor or other manager.
If problems appear to be persistent, move your site
It's cheaper in the long run. If you are unable to change
servers because you cannot receive the move confirmation
emails, contact your InterNIC registrar. There are solutions
available for problem situations. If you are unsure
of your registrar, your new hosting service will most
likely be willing to help.
Share your experiences
The Internet is a surprisingly small place for being
world wide. The willingness of each of us to share our
experiences, gives us unprecedented power as consumers.
If we each share our hosting experiences, we can help
each other avoid nightmare situations. The Web Design
Forum is a perfect place to do just that. If you have
a horror story of your own, I hope you'll take a moment
to post it there. Not only will we all benefit - but
it feels good to vent, too!
Likewise, let us know if you've had long-standing good
experiences with a hosting company. When reviewing comments
(either good or bad) be sure to note the timeliness
of the post - bad services can fix their problems and
become good services, or good companies can develop
problems.
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